Contact Us

The Service Center has licensed Account Executives who can help you with your account.

They can assist with enrollment, contribution changes, allocation changes to your investment options, asset allocation information, and withdrawals.

We are currently scheduling phone consultations and in-person visits to our Columbus, Ohio Service Center. In-person visits are by appointment only. Please call us to set up an appointment.
  • imageAddress

    257 East Town Street, Suite 457, Columbus, Ohio 43215-4626

  • imagePhone

    877-644-6457

    Monday - Friday, 8 AM - 4:30 PM

  • imageEmailOhio457@Nationwide.com
  • imageFax

    614-222-9457

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Appointments with a Retirement Planning Specialist (for those nearing retirement)

If you are nearing retirement, our Retirement Planning Specialists can help you with retirement planning at no charge. You can make an appointment with a Retirement Planning Specialist by calling 877-644-6457.

Appointments with Local Account Executives (for those still working)

To schedule a virtual appointment with your local Account Executive, find the county where you work, and click on the corresponding name of the Account Executive to schedule an appointment.


Jim Montgomery
419-290-2368
montgj7@nationwide.com
Karine Miller
216-777-7133
karine.miller@nationwide.com
Brent Tabler
614-579-9817
tablerb@nationwide.com
Mike Pacak
440-623-9143
pacakm1@nationwide.com
Steve Schmittauer
937-284-1212
schmits3@nationwide.com
Chris Waters
330-328-5982
waterc3@nationwide.com
Tom Bugher
513-829-6499
bughert@nationwide.com
Tom Tornabene
330-447-1835
tornabt@nationwide.com
Stan Mories
419-560-0644
moriess@nationwide.com
Myra Bulls
330-285-5222
bullsj@nationwide.com
Kathy McCully
440-610-3704
mccullk@nationwide.com
Bonnita Rodenstine
614-361-9819
bonnita.rodenstine@nationwide.com
Jason Brown
740-701-6994
brownj29@nationwide.com
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Information provided by Account Executives and Retirement Planning Specialists is for educational purposes only and is not intended as investment advice.
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2025 Holiday Schedule

The Service Center and exchange processing will be affected by the following New York Stock Exchange holiday schedule. When the Service Center is closed, you may still access your account on the website. Exchanges received on holidays will be processed as of the market close of the next business day.
  • Holiday
  • Service Center Closed
  • Exchanges Processed
    • New Year's Day
    • January 1
    • January 2
    • Martin Luther King, Jr. Day
    • January 20
    • January 21
    • President's Day
    • February 17
    • February 18
    • Good Friday
    • April 18
    • April 21
    • Memorial Day
    • May 26
    • May 27
    • Juneteenth
    • June 19
    • June 20
    • Day before Independence Day
    • July 3 (Close at 1 p.m.)
    • July 5 if received after 1 p.m. on July 3
    • Independence Day
    • July 4
    • July 7
    • Labor Day
    • September 1
    • September 2
    • Thanksgiving Day
    • November 27
    • November 28
    • Day after Thanksgiving
    • November 28 (Close at 1 p.m.)
    • December 1 if received after 1 p.m. on November 29
    • Christmas Eve
    • December 24 (Close at 1 p.m.)
    • December 26 if received after 1 p.m. on December 24
    • Christmas Day
    • December 25
    • December 26

image 2025 Holiday Schedule

The Service Center and exchange processing will be affected by the following New York Stock Exchange holiday schedule. When the Service Center is closed, you may still access your account by using automated telephone system or the website. Exchanges received on holidays will be processed as of the market close of the next business day.


  • New Year's Day (observed)

    Service Center Closed :January 1

    Exchanges Processed :January 2

  • Martin Luther King, Jr. Day

    Service Center Closed :January 15

    Exchanges Processed :January 16

  • President's Day

    Service Center Closed :February 19

    Exchanges Processed :February 20

  • Good Friday

    Service Center Closed :March 29

    Exchanges Processed :April 1

  • Memorial Day

    Service Center Closed :May 27

    Exchanges Processed :May 28

  • Juneteenth (observed)

    Service Center Closed :June 19

    Exchanges Processed :June 20

  • Day Before Independence Day

    Service Center Closed :July 3 (Close at 1 p.m.)

    Exchanges Processed :July 5 if received after 1 p.m. on July 3

  • Independence Day

    Service Center Closed :July 4

    Exchanges Processed :July 5

  • Labor Day

    Service Center Closed :September 2

    Exchanges Processed :September 3

  • Thanksgiving Day

    Service Center Closed :November 28

    Exchanges Processed :November 29

  • Day after Thanksgiving

    Service Center Closed :November 29 (Close at 1 p.m.)

    Exchanges Processed :December 2 if received after 1 p.m. on November 29

  • Christmas Eve

    Service Center Closed :December 24 (Close at 1 p.m.)

    Exchanges Processed :December 26 if received after 1 p.m. on November 24

  • Christmas Day

    Service Center Closed :December 25

    Exchanges Processed :December 26

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